Specialty Products FAQs
Frequently Asked Questions Frequently Asked Questions

About Goal Zero

Do Goal Zero products have a manufacturer’s warranty?

Goal Zero products have a limited warranty.


How durable are Goal Zero® products?

Goal Zero has designed the panels and power packs to be rugged and weather resistant. The products are sent around the world to be tested in a variety of temperatures, elevation and humidity levels. The panels do fine in the elements, from rainy seasons to snowstorms. The panels can be scratched up, run over, left in the rain, and they'll still charge up your gear. The power packs are also water-resistant, but should not be submerged in water, in order to prevent rust in the junction box.

What are carbon offsets and how do they make the shipment of your products greener?

Carbon offsets are investments in projects that reduce or avoid carbon dioxide (CO2) emissions that contribute to climate change. After making direct reductions in emissions, carbon offsets are the best way to shrink the carbon footprint of activities such as shipping. Emissions reductions can be created from projects such as methane capture at landfills, reforestation, and energy efficiency. Carbon offsets can help balance out the carbon footprint of various activities, such as transportation, allowing them to have a smaller net impact on climate change. Green Mountain will pair carbon offsets with the shipment of your products to help balance out the estimated pounds of carbon dioxide (CO2) emissions per shipment.


What is the life span of the batteries and panels?

The Sherpa batteries have a life cycle of 2,000-3,000 cycles. The Escape 150 and the Extreme 350 both have 500-1000 cycles. The Nomad solar panels have a 5-8 year life span and the Boulders and Briefcase have a 20-year life span.

Which types of batteries does Goal Zero® make?

The Guide 10 batteries are Nickel Metal Hydride. The Sherpa batteries are Lithium Iron Phosphate. The Escape and Extreme are Sealed Lead Acid batteries.

Who is Goal Zero®?

Goal Zero is a leading retailer in portable solar power gear with a mission to empower people because they believe in human potential. The potential to go farther and do more than you ever thought possible, the potential to provide a sustainable future for you and your family, the potential to make a difference in the lives of people everywhere.

Why has Green Mountain Energy teamed up with Goal Zero® to offer their products?

We’ve teamed up with Goal Zero®,a leader in portable solar power gear, to offer you tools in our new online specialty products store to help you stay connected on the go, powered by sunlight. Now you can power your plug-in devices in exciting new ways, including smart phone, GPS, tablet, camera or laptop, with renewable energy anywhere, anytime. Choose from portable solar panels, power packs, solar kits and accessories in our online store.

Cancellations and returns

Can I cancel my order?

Orders can be cancelled by calling Green Mountain specialty products customer support at 844-481-0670 between 10am and 6pm CT. If the order has already shipped, then you must wait to receive the product and complete a return/refund.

How do I return my order?

If you change your mind or you’re not satisfied with your order, you can return the product within 30 days of purchase for a refund less the original shipping cost. Please give us a call at 844-481-0670 between 10am-6pm CT to request the return of the item. Our specialty products team will send you an email with a Return Material Authorization (RMA) number, which you will need to clearly mark on your return package.

*Please note that products within the Home Efficiency & Water Conservation categories must be in new, unopened condition if there is nothing wrong with the item.

If your item is defective and under warranty, call us at 844-481-0670 between 10am-6pm CT to request a replacement of the item. Our specialty products team will send you an email with a Return Material Authorization (RMA) number and prepaid UPS shipping label. You can schedule and drop the return item with prepaid shipping via UPS. Once the defective item is received, a new replacement will ship out to you at no charge.

Have more questions?

I did not find the answer to my question, how can I reach you?

Just call us at 844-481-0670 between 10am-6pm CT or email us at productsupport@greenmountain.com.

Ordering from our specialty products store

How can I purchase specialty products?

You can purchase products 24/7 from our webstore or by calling toll free at 844-481-0670 between 10am-6pm CT. Orders for in-stock products are processed within two business days.

How do I check the status of my order?

You will receive an email confirmation with your tracking number so you can track your shipment on UPS.com.

Which types of specialty products are offered in the online store?

We offer environmentally-friendly specialty products that will help you live more sustainably. Our portable solar products from Goal Zero® are geared toward people with an active lifestyle to help you stay connected on the go, powered by sunlight. Recharge mobile devices outdoors with reliable, renewable, portable power; or get off-the-grid solar backup during an emergency. We also offer products to help you save water and electricity at home, including energy-efficient lighting and high-efficiency, easy-to-install faucet aerators and showerheads.

Shipping information

Do you ship internationally or to AFO/P.O. boxes?

At this time, we ship only to U.S. domestic addresses and unfortunately we are not able to ship to international or AFO/P.O. box addresses.

How soon can I expect my products to arrive?

Your order will be processed within 2 business days. All products ship via UPS Ground and should arrive within 10 business days.